Question 1

Is this the same as the host's cleaning fee?

Accepted Answer

No. Your host's cleaning fee normally covers preparing the property for the next guest. Clean Checkout Aruba is a separate, optional convenience service that handles the ordinary departure tidying and approved checkout tasks you would otherwise do on your final morning.

Question 2

Do I need my host's permission?

Accepted Answer

Yes. We require permission before entering any property that has not already approved our team. You can tell us the property is pre-approved, upload the written permission you received, or send your host a ready-made request message from the booking form.

Question 3

Do I have to be present?

Accepted Answer

You may stay while we work, which most guests prefer. If you cannot be present, we need written unattended-entry authorization from the host or property manager along with an approved access description.

Question 4

Will this improve my review or rating?

Accepted Answer

We cannot control, influence or guarantee any host review or rating. We simply complete the ordinary departure tasks you approve.

Question 5

What if the property needs more work than my package covers?

Accepted Answer

We will pause, document the issue where permitted and contact you before doing or charging for any additional work. Nothing extra is added without your explicit approval.

Question 6

What do you not do?

Accepted Answer

We do not perform turnover cleaning, deep cleaning, linen changes, biohazard cleanup, pest treatment or damage repair, and we never conceal or misrepresent damage.

Question 7

Which areas do you serve?

Accepted Answer

Our initial service areas are Palm Beach, Eagle Beach, Noord and Oranjestad. Other areas can request custom availability.

Question 8

How do I pay?

Accepted Answer

After we verify availability and permission, we will send you a secure online payment link. Your booking is confirmed only after payment is completed.

Question 9

Are you part of Airbnb?

Accepted Answer

No. Clean Checkout Aruba is an independent third-party company and is not endorsed by or associated with Airbnb, Inc. or its affiliates.

Questions guests ask us.